Auto-Tagging and Auto-Sentiment Analysis with TPA Email

To remain competitive, businesses need to learn the ‘why’ behind customers’ views and opinions, and react accordingly in timely manner. Digitization has exponentially increased customer information availability online – emails is one example.

Quadratyx Touch Point Analytics for Email provides a very accurate & fast analysis of the overall sentiment (positive, negative or neutral) from text and automatically categorizes incoming emails based on its content.

Other TPA applied use cases

  1. Auto-Tagging and Auto-Sentiment Analysis

Key Characteristics

Descriptive and predictive analytics tool that looks into enterprise email collections, to automatically tag content and sentiment.

  • Sentiment analysis
  • Auto classification and Auto routing
  • Descriptive Dashboard
  • Integration
  • Firms will know what their customers (or prospective customers) think about their brand and their way of doing business.

    With TPA-Email, firms will also get a sense into the 'why' behind customers' views and opinions.

  • Emails can be automatically tagged into several business defined categories.

    This, will speed up the decision making process for business leaders.

  • Firms will get insights about their departments.

  • Can be integrated into enterprise email workflows.

AI-powered predictive intelligence

Key aspects to the solution

Sentiment Analysis

  • Created Indian banking dictionaries
  • Used existing standard sentiment scoring methods
  • Used meta classifier on top of the existing sentiment scoring methods
  • Sophisticated and configurable to other domains

Auto classification and routing

  • Handled non English words
  • Done extensive pre-processing
  • Created banking dictionaries
  • Developed models to handle multi dimensionality

Key benefits

  1. Customer Sentiment
  2. Customer Engagement
  3. Speed
  4. Efficient Workforce

Domain agnostic

Our solution is domain agnostic and is applicable to any firm that has email as a customer channel.

  1. BFSI
  2. Healthcare
  3. Retail
  4. Hospitality
  5. Government
  6. Manufacturing
  7. Telecom & Technolology
  8. Consumer Goods

... and Other Domains