QPOD: The future of chatbots

Insights for Business Leaders

Digital Assistants/Chat-bots

  1. BAN
  2. EDU
  3. E&U
  4. FS
  5. HC
  6. MFG
  7. PH
  8. RTL
  9. STL
  10. TMT
  11. OTH

As more and more users are engaging on web apps, mobile apps, social media etc., digital assistants/chatbots are a rising necessity to handle the continuously increasing volumes of customer queries.

What is a chat-bot?

Chatbot is a software that can have interaction with users.

  1. It is a combination of a messaging app and artificial intelligence.
  2. Chatbot understands written and spoken text, and interprets meaning.
  3. It talks to users and answers their queries.
  4. Helps companies provide 24/7*365 days-a-year assistance to users in multiple languages.

Get started almost immediately!

Bots uses AI to make them work, but you don’t have to be an expert in AI to build one. All you need is to figure out TWO elements:

  1. Scope of the bot – it’s important to understanding the purpose of building a bot in a given situation.
  2. Identify data assets - connect & train the bot to appropriate data sources to create effective and efficient digital assistant.

ALOHA! You are now ready to start using Natural language as your new user interface.

Advantages Offered by Chatbots

To succeed in the technologically-driven competitive world, businesses need to be available 24/7 for their customers. This is where businesses can leverage/take advantage of the advancements in AI, ML and NLP that power them.


reasons for popularity of chatbots

  1. Helps reach more customers with greater efficiency.
  2. They are transient and users don’t have to download them or create accounts.
  3. Assistance from a chatbot in mobile apps provides a streamlined experience.
  4. Enables to have a record of communication/conversation for future references and enhancements.
  5. They are cost effective, faster and easy-to-integrate/implement.

With the growing popularity of messaging app and advancements in AI and NLP technologies, more and more chatbots will be built. According to a recent report by Research and Markets, the global chatbot market is forecast to grow by 24.43% by 2022.

How does the chatbot know to respond?

  1. ai
    A chatbot is powered by AI, and is trained to understand language nuances to provide an appropriate response.
  2. chatbot_robo
    It becomes smarter over time through machine learning and gains sufficient AI to respond more efficiently.
  3. hand_sign
    Queries can be screened and the more complicated ones can be handed off to human agents.

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