QPOD: The future of chatbots

Insights for Business Leaders

Digital Assistants/Chat-bots

  1. BAN
  2. EDU
  3. E&U
  4. FS
  5. HC
  6. MFG
  7. PH
  8. RTL
  9. STL
  10. TMT
  11. OTH

As we see more and more users engaging on digital channels, digital assistants/chat-bots are a necessity for handling customer queries on web apps, mobile apps, social networks etc.

What is a chat-bot?

  1. 01
    A chat-bot is a combination of a messaging app and Artificial Intelligence
  2. 02
    It talks to users and answers their queries, it’s like an automated live chat.
  3. 03
    It helps companies provide 24/7 assistance to their customers

Advantages Offered by Chatbots


The Reason for popularity of chat-bots

  1. An estimated 5 billion+ people use messaging apps
  2. Users get the feel of human interaction
  3. Millennials prefer chat to phone calls
  4. Assistance from a chatbot in mobile apps provide a streamlined experience
  5. They are transient and users don’t have to download them or create accounts

How will the chatbot know how to respond?

  1. ai
    A chatbot is powered by AI, and is trained to understand language nuances to provide an appropriate response.
  2. chatbot_robo
    It becomes smarter over time through machine learning and gains sufficient AI to respond more efficiently
  3. hand_sign
    Queries can be screened and the more complicated ones can be handed off to human agents

What Users Feel?

Top Industries that Benefit from AI-based chat-bots


Important Chatbot Stats

  1. 01
    Nearly 80% of all businesses likely to have chatbots by 2020
  2. 02
    77% bots provide better navigation through layouts
  3. 03
    currently 16% of bots can be designed to understand user emotions
  4. 03
    80% of bots are successful in retaining user attention
  5. 03
    64% bots are intelligent enough to identify user mistakes