QPOD: The future of chatbots
Insights for Business Leaders
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As we see more and more users engaging on digital channels, digital assistants/chat-bots are a necessity for handling customer queries on web apps, mobile apps, social networks etc.
What is a chat-bot?
A chat-bot is a combination of a messaging app and Artificial Intelligence
It talks to users and answers their queries, it’s like an automated live chat.
It helps companies provide 24/7 assistance to their customers
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Advantages Offered by Chatbots
The Reason for popularity of chat-bots
An estimated 5 billion+ people use messaging apps
Users get the feel of human interaction
Millennials prefer chat to phone calls
Assistance from a chatbot in mobile apps provide a streamlined experience
They are transient and users don’t have to download them or create accounts
How will the chatbot know how to respond?
A chatbot is powered by AI, and is trained to understand language nuances to provide an appropriate response.
It becomes smarter over time through machine learning and gains sufficient AI to respond more efficiently
Queries can be screened and the more complicated ones can be handed off to human agents
What Users Feel?
Top Industries that Benefit from AI-based chat-bots
Important Chatbot Stats
Nearly 80% of all businesses likely to have chatbots by 2020
77% bots provide better navigation through layouts
currently 16% of bots can be designed to understand user emotions
80% of bots are successful in retaining user attention
64% bots are intelligent enough to identify user mistakes