Digital Assistants/Chat-bots

QPOD: The future of chatbots

Insights for Business Leaders

As more and more users are engaging on web apps, mobile apps, social media etc., digital assistants/chatbots are a rising necessity to handle the continuously increasing volumes of customer queries.

What is a chatbot?

Chatbot is a software that can have interaction with users.
It is a combination of a messaging app and artificial intelligence.
Chatbot understands written and spoken text, and interprets meaning.
It talks to users and answers their queries.
Helps companies provide 24/7*365 days-a-year assistance to users in multiple languages.

All you need is to figure out TWO elements

Bots use AI to make them work, but you don’t have to be an expert in AI to build one.

Scope of the bot – it’s important to understand the purpose of building a bot in a given situation.
Identify data assets – connect & train the bot to appropriate data sources to create effective and efficient digital assistant.

How does the chatbot know to respond?

A chatbot is powered by AI, and is trained to understand language nuances to provide an appropriate response.

It becomes smarter over time through machine learning and gains sufficient AI to respond more efficiently.

Queries can be screened and the more complicated ones can be handed off to human agents.

ALOHA!

You are now ready to start using Natural language as your new user interface.

Advantages Offered by Chatbots

To succeed in the technologically-driven competitive world, businesses need to be available 24/7 for their customers. This is where businesses can leverage/take advantage of the advancements in AI, ML and NLP that power them.

Reasons for popularity of chatbots

Helps reach more customers with greater efficiency.
They are transient and users don’t have to download them or create accounts.
Assistance from a chatbot in mobile apps provides a streamlined experience.
Enables to have a record of communication/conversation for future references and enhancements.
They are cost effective, faster and easy-to-integrate/implement.

With the growing popularity of messaging app and advancements in AI and NLP technologies, more and more chatbots will be built. According to a recent report by Research and Markets, the global chatbot market is forecast to grow by 24.43% by 2022.

Check out our client success stories

Industry: Energy & Utility

BOOST ACCESSIBILITY & EFFICIENCY

Using Internal Chat-bot

90%

Accuracy among different accents

Industry: Insurance

VIRTUAL HR SUPPORT 365 DAYS

Reduce Manual Intervention

24/7

Maximize Personnel Productivity

Industry: Government

OPERATING HELP DESK NEW-AGE GOVERNANCE

Multilingual Support

13

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Digital Assistants/Chat-bots

QPOD: The future of chatbots

What is a chatbot?

All you need is to figure out TWO elements

How does the chatbot know to respond?

ALOHA!

You are now ready to start using Natural language as your new user interface.

Advantages Offered by Chatbots

Reasons for popularity of chatbots

Check out our client success stories

Industry: Energy & Utility

90%

Industry: Insurance

24/7

Industry: Government

13

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