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AI Powered Insurance

Make better, faster decisions
Understand Risk of Renewals and Identify Revenue Opportunities
365*24*7 Virtual Assistant Support
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Today’s multiple influencers – rising customer expectations, technology disruptors like IoT, technology reducing barriers of entry, fading industry boundaries – are creating dramatic changes in the insurance industry. Perhaps more so than what other industries are experiencing.

With the fast-paced changing world, insurance companies need to be much more agile – to quickly adjust products and make better portfolio decisions based on data and analytics. At Quadratyx, our portfolio of AI and Big Data solutions crosses the broad spectrum of all the insurance value chain. We help clients address their strategic needs and create clear roadmaps for their digital transformation journey.

AI IN ACTION

OUR SELECTED CUSTOMER SUCCESS STORIES

40%

Drop in number of Case Rejections

Improved Underwriting Efficiency

Increase efficiency

Reduction in total Underwriting Time

Reduction in time

Increased Case Acceptance % & Revenue

Increase in case acceptance

Claims & Underwriting

Automation Through Information Extraction

A global mortgage company wanted to automate underwriting processes that are manually intensive and difficult to scale to drive company productivity. Quadratyx built intelligent underwriting tool for easy review and pre-approval process for conventional loans :

  • Ability to interface with PClender (3rd party secure file systems) to retrieve loan specific info.
  • Validate information in the sourced & uploaded documents.
  • Raise alerts for discrepancies when rules are not met.

Case-by-case automation considering income calculations, debt to income ratio, qualifying income calculations, etc.

AI Driven Intelligent Pricing Assistant

Predictive Model to Understand Risk of Renewals

A leading UK automobile insurance company struggled with the performance of its KPIs (such as Combined Operating Ratio (COR), Estimated Loss Ratio, Conversion Ratio, Claims Frequency). Also, the insurer was unable to make real-time pricing decisions.

Quadratyx built an end-to-end AI software that:

  • Automates identification & tracking of KPIs: Dashboard.
  • Assists in intelligent pricing of insurance products.
  • Performs a what-if analysis using various combination of influencers.
KPI

70%

Quicker and real-time

Decision-making

Data Informed decision

Historical KPI trends to make

Data-informed Decisions

simulator

Simulate

Various Scenarios

& its impact

Reduction in time

Predictive Models help underwriters work more efficiently

Acquisition

Reduce Acquisition Cost By predicting customer needs

Operational efficiency

Better control & transparency increase Operational Efficiency

Customer Churn Prediction

Predictive Model to Understand Risk of Renewals

In the world of internet, where competition is only one click away, understanding customer behavior and forecasting insurance policy renewals is crucial for business survival.

Our client, a leading health & vehicle insurance company was facing TWO business problems:

  1. Predict whether a given customer will renew an insurance policy
  2. Identify potential customers for cross-sell from Motor to Health insurance

Data from various business processes were analyzed & a potential set of features that influenced customer behavior were selected. Standard and ensemble predictive models were built. Visualizations on prominent factors that influenced renewal behavior were presented – help make policy level decisions.

365*24*7 Virtual Assistant Support

Chatbot that Answers HR Queries

A leading Indian financial institution (FI) with over 50,000 employees runs a in-house call center, with team of 50. Responds to employee queries regarding employee benefits and related HR policies. Our client wanted to automate the task.

Quadratyx deployed SRIA with other additional features such as:

  • User-friendly interface that takes in both voice and text inputs.
  • Perform spell-checks on the text inputs, giving the user the option to choose the right spelling.
  • Bot provides ‘Intelligent Replies’ & learns over time.
  • Identifies knowledge gaps and helps in adding new knowledge.
  • Escalate seamlessly to a human agent as and when required.
  • Descriptive and Prescriptive analytics on past employee queries
Chatbot

24/7

365 Days

HR Support Services

personnal

Reduce Manual Intervention Maximize Personnel Productivity

Cost optimization

Reduces Cost/Contact BOTs handle questions with ease

Other opportunities to enhance business intelligence using AI and analytics.

Warning

Identifies Claims Which are Potentially Fraudulent.

Fraud is a critical concern for insurers across the globe – this comprises primarily of fraudulent claims and dishonest applications. AI systems can automatically halt and initiate investigation against claim applications made by someone who has a history of false claims – like FNOL reports can be analyzed by an AI engine to pursue investigation, curbing the risk of fraudulent claims.
Targeting

Target and Reward High Value Customers

Customers today seek sophisticated, luxurious and extremely personalized services with custom recommendation tactics. Using the combined power of predictive analytics, NLP and AI in the insurance industry, agents can gain access to the full profile of high value customers. This data can be further analyzed to generate mature insight, accurate predictions on customer preferences and what exact products or offers should be added in their marketing activities.

Compliance

Manage risks, while ensuring regulatory compliance.

Validating customer information, generating audit reports, sending out account close notifications – are few scenarios that are tedious and error-prone processes. Automation can play pivotal role in keeping on the right side of the authorities as it essentially replaces the need to devote significant staffing to go through operations to enforce regulatory compliance manually.

Training

Training and Empowerment

Our training courses focus on helping clients understand the core concepts of data science and statistical learning into their relevant industries. We have separate and customized training designed to specific vertical needs for CXOs, Mid-Level executives and Analysts. Our intense classroom training is complemented by e-learning modules that help the audience learn complex topics at their own pace.

Find out more on how to make AI work for your Insurance Company