Unstructured Data Analytics

Data is growing exponentially, and it is no longer a hidden fact.

By 2020, the world is expected to see an unprecedented 4,300% increase in annual data generation, of which more than 80% is ‘unstructured’ – pushing the data volumes from terabytes to petabytes and beyond. With different backups and archive silos present a huge business challenge – in terms of managing, finding and comprehending such myriad formats of data.

Forces behind the explosive growth

Unstructured Data

Unstructured data is TOO valuable to ignore. We can help!

Quadratyx unstructured data analytics services takes unstructured information, organizes it to make accessible and useful to your business. By partnering with us, you have a powerful combination of analytical capabilities and insights – giving you access to every bit of valuable information about your customer and supporting your business decision making.

Our services include:

Text Analytics

Understanding your customer’s perspective is necessary for any successful customer engagement program. Text analytics provides an in-depth look at what your customers say about your product or the brand, in their own words. With the help of Machine Learning, Artificial Intelligence, and Natural Language Processing (NLP) ability, we provide solutions that let you uncover patterns and themes, so you know what customers are thinking about and extract valuable information from data that isn’t easily quantified in any other way. Through Parts of Speech (POS) tagging and entity extraction techniques, we uncover the “who”, “where”, and “when” behind any conversation and provide valuable insights about “how” people are feeling and the “why”.

Email Analytics

Our touch point email analytics solutions leverage the power of Machine Learning algorithms and NLP to provide automatic tagging & routing of customer feedback to the right support channel for quick resolution. AI-powered auto-tagging feature enables customer support teams to focus their maximum attention on the most recurring type of issue faced by the customers.

Sentiment Analysis

The determination of sentiment (positive, negative or neutral) is another step in the process of converting unstructured content to structured content so that the business users who interact with this vast amount of customer feedback and reviews across multiple channels can spot trends and patterns within the content.

Looking at the sentiment behind customer feedback enables you to ensure you drive the right long-term strategy and front-line employee training.

Speech Analytics

Large-scale speech recognition and analysis can literally transform the way that companies do business. Once customer interactions are turned into data, the enterprise will gain unparalleled insight from its target markets. Through our AI-powered speech analytics solutions that looks deep into enterprise voice call collections, to automatically tag content and sentiment, provide firms with an opportunity to engage effectively with customers and to put cross-sell and up-sell strategies in place in their organization.

Voice Processing

By incorporating deep contextual awareness, emotion, and situational discovery, our AI-based voice processing solutions, understand the spoken word of many dialects to uncover customer’s emotions, feelings and sentiment.

Single Platform

Most companies rely on multiple systems and third-party service providers to gather feedback and sentiment data. When these systems are not well-integrated, employees are forced to get the information they require from each system separately and then painstakingly piece together an accurate and comprehensive understanding of client needs and behavior. Our integration analytics solutions provide a single platform to capture customer feedback through multiple channels (e.g., phone, social media, web, mobile, and email) and devices (in-store, laptop, and smartphone). Our solution is also integrated to provide analytics-based reporting to show performance trends, identify agents that need additional training, etc.

Software we leverage

Having successfully served numerous global clients, we understand that unstructured data analytics requirements vary from one client to the other. So, we use some of the most advanced and the latest tools to deliver unparalleled results to all our clients. These include:

Explore customer success stories!

With time & continues training

Email assistant can achieve up to

80%

Precision

Response Time

Reduced to

15 min

From 4-5 days

Increase Efficiency and Reducing

Employee frustration over repetitive tasks

AI Powered Intelligent Email Assistant with NLP Techniques

Third –largest private-sector bank in India with 4,050 branches

The bank’s customer primary choice of contact is emails. Therefore, the bank wanted to ensure that all customer queries could be handled via self-service, on said digital channels. In order to reduce the duration of manual efforts to identify email complaints from non-complaint emails and automate as many parts of the support process as possible.

Quadratyx TPA (touch point analytics) email solution helped categorize emails by using text mining and NLP – based sentiment analysis provided insights into the tone of the e-mail by recognizing its content.

Unstructured Data Analytics

Data is growing exponentially, and it is no longer a hidden fact.

Forces behind the explosive growth

Unstructured Data

Unstructured data is TOO valuable to ignore. We can help!

Our services include:

Software we leverage

Explore customer success stories!

AI Powered Intelligent Email Assistant with NLP Techniques

Third –largest private-sector bank in India with 4,050 branches

Schedule a Demo

Let us prove it to you!

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